In a drainage emergency, safety and damage prevention come first. If possible, shut off the water supply to stop any further flooding, especially if a blocked toilet or overflowing sink is causing water to back up. Avoid flushing toilets or running taps until our team arrives, as it may worsen the blockage. If you can locate the outside drain cover, gently remove any visible debris with gloves or a simple tool, but do not attempt extensive DIY repairs, which could aggravate the problem or result in injuries. Keep children and pets away from affected areas and take care not to come into contact with contaminated water. If there is any electrical risk, turn off the power in the affected room. Documenting the issue with photos can help us assess the situation more quickly. Once our 24-hour drain unblocking team arrives, they will conduct a thorough inspection and resolve the problem.